Please enable cookies in your browser's privacy settings before you can continue to shop

You are about to leave the US site and go to the UK site. Are you sure you want to continue?

Continue Cancel
Close The White Company

Hello, USA!

The White Company has arrived

Start Shopping

Customer Services

  • Sign In . Register
  • UK
Skip to content Skip to navigation
Extended returns on purchases made until December 24th
Free shipping & returns on orders over $100
Holiday Shop
Your page title

3-D Secure FAQS

  • What is Verified by Visa/ MasterCard Secure Code?

    It's an online security system which confirms your identify, by asking for a personal password which you create. It gives you the peace of mind that only you can use your card online to pay for things.

  • What is Safekey by American Express

    The 3D Secure program by American Express is called Safekey. SafeKey helps reduces unauthorized online use of your credit card before it happens by validating your identity with an additional password or unique value. You can read more about this by clicking here.

  • How do I register for 3D Secure?

    If you've not registered your card, before you make a payment you'll see a box showing either the Verified by Visa or MasterCard SecureCode logo, depending on your card type. You'll be asked to fill in a few details and when you want to activate your card. As an extra security measure, the box also displays the logo of the bank/building society that your card is linked to. Then, whenever you use your card to make a payment online, you'll be asked to enter the personal password you've chosen. This confirms your purchase (think of it like entering your PIN number online). Once your payment has been authorized, you'll see a confirmation screen.

  • How do I know that I'm protected when buying online?

    You'll see a Verified by Visa and MasterCard SecureCode logo at the point you pay. This confirms that the website uses the system. If you've already registered your card, the system will automatically recognize your card details when you enter them. You'll then be asked for your personal password to complete your transaction.

  • What if I forget my personal password?

    No problem, it's easy to reset. You'll just need to go to your card issuer's website and follow the instructions for resetting your Verified by Visa or MasterCard SecureCode password.

  • Can I register my existing Visa card/MasterCard, or do I need a new one?

    You can register any of the Visa or MasterCard cards you've already got, or any new cards you receive in the future.

  • Can I register both my debit and credit cards?

    Yes. The types of card that can be registered depend on the bank that's issued them. These can include: Visa and MasterCard credit/charge cards, Visa Debit, Visa Electron, Visa Delta, Maestro, Switch, Solo and AMEX

  • How can I find out more about Verified by Visa/MasterCard SecureCode?

    For more information go to:
    Verified by Visa
    MasterCard Secure Code

  • How does 3D secure protect me?

    3DS provides an added layer of security by prompting you for a one time password, (OTP) when you make an online purchase. This helps to protect against online fraud by verifying that the customer making the online purchase is the rightful owner of the credit/debit card.

  • Will I be charged for 3D secure?

    No, this service is free.