FREE Returns & Refunds

We have moved to paperless returns as we strive to become a greener company.

To arrange a postal or courier return, please use our returns tool, which will take you through how to complete your return using your order number and email address. Please note: orders placed after October 1 2022 can only be returned using this method.

Tracked returns from the US are free.

You will be notified via email as soon as your return has been processed. To check that your order has been received, please use the tracking option provided for your chosen return method.

• Returns can be made free of charge from the US mainland (refunds processed within 30 business days)
• Products must be returned within 30 days, in their original condition
• Products cannot be exchanged
• The refund will be for the amount paid, but won't include shipping costs
• To return orders delivered outside of the US (including Canada), please view our International Returns Policy below.

Sales Tax will be refunded for returned items but shipping charges are non-refundable, if applicable. See payment page.

If you are from outside the US mainland (including Canada), you must return your purchase, at your own cost, to our warehouse:

Returns Department
The White Company
Cob Drive
Swan Valley
Northampton
NN4 9BB
United Kingdom

We are always disappointed to hear of rare occasions when our customers receive a faulty item

• If you have identified a fault within 30 days of purchase, you can return your items under our normal returns procedure. Please phone our Customer-Service team if you require a replacement item

• If you identify a fault after 30 days, contact customer services at 1 866 846 8333 (Monday-Sunday 7am to 11pm Eastern Time), or by email at: customerservice@thewhitecompany.com before you return the item so we can discuss the fault with you and agree the best way forward

Please read our product-specific care information. We cannot accept an item returned as faulty if the appropriate product-care instructions have not been followed

All returns are free (from the US Mainland only); we take care of the cost of returning an item to us. We will also refund your sales tax for the item you are returning.

Certain items are excluded from our returns policy due to hygiene reasons. We cannot accept the returns of the following:

• Earrings
• Lingerie or swimwear where the gusset strip has been removed
• Toiletries or beauty products if the seals have been broken
• Comforters, pillows, mattress protectors, mattress toppers and pillow protectors if the sealed packaging has been opened