Christmas Shipping Information

For all our delivery options over the holiday season, please check our final order dates, delivery times and services below.
 
Please note any order placed after Midnight December 4 is not guaranteed to be delivered in time for Christmas.

All orders to the US mainland will be shipped using a tracked service. You will receive a link via email to track your parcel.

If you have your order number, you can track your order here.

Due to US regulations and as we ship from the UK, we unfortunately cannot sell certain products overseas.

These include furniture, mirrors, beanbags, large photo frames, pillow mists, baby sleeping bags, some childrenswear, items exceeding H22”xW18”xD13” and some branded products.

You can find details about shipping abroad on our International shipping page.

When shipping to a mainland US address, The White Company will pay for any import duty levied against your order.

We are required by law to charge sales tax. Relevant sales taxes, if any, will be applied at checkout. Tax charges are based on state and local tax laws and tax rates. The amount of sales tax you will be charged will be made clear during the checkout process, after you have entered your shipping details, but before you are asked to enter your payment details. For more information on sales tax, please see our payment page. We want your order to get to you as smoothly and quickly as possible. If you are placing an order of over $2,500, please call our helpful Customer Service team on 1-886-846-8333 (Monday to Friday, 7am–11pm EST), who will be happy to help ensure your order gets placed and processed efficiently.

Packages destined for non-continental US locations (Alaska, Hawaii, Puerto Rico, the Virgin Islands, and Guam) may take slightly longer to ship due to their remote geographic location. We will always try to get your order to you as soon as possible; however, please allow 4–5 weeks for shipping to these areas.

We have extended our returns policy for the holidays. Returns or exchanges for purchases made between October 13 and December 24 2023 will be accepted until January 31 2024. Please see our Returns page for more information.