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Expert Product Advice

Our in-store experts are now available to help make online shopping even easier. They’re here to answer your questions about our products – and they can help you find the perfect gift, too.

Chat now

  1. Click on the Live Expert Advice chat icon available across our product pages. Please note: if you have already rejected cookies, you will need to enable ‘Functional’ cookies to access the service.

  1. You’ll be connected to a one-way video call with our in-store experts.
  2. Explore our range of products, ask questions about our pieces and receive tailored advice.

speak to our in store experts for bespoke gift advice

Available hours

Monday to Saturday: 08:00–17:00
Sunday: 10:00-16:00

Please note our Expert Product Advice service won't be available on Christmas Day, Boxing Day and New Year's Day. Thanks for your understanding and merry Christmas!

a woman in a white shirt and headphones standing in front of a rack of clothes

FAQs

What can I use Expert Product Advice for? We always try to display our products beautifully online, but sometimes a little bit of extra information can help you make up your mind. Our in-store experts are here to answer your questions and help with your purchasing decisions.
   
Will I be seen on the call? No – you’ll see us, but we won’t see you. All you need is a microphone so we can hear you. Please ensure it’s enabled on the device you’re using.
   
Is this safe and secure? Yes – we won’t capture any of your information during the call.

Other ways to get in touch with us

Customer Services

If you have a query about an order or an issue that needs resolving, please see our Contact Us page, where you can find more information and speak to dedicated advisors in our Contact Centre.

expert gifting advice

Gift experts

Connect with our experts online to chat about our range, ask questions about our pieces and decide on the right option for you. Our experts are here to provide bespoke guidance, making your online shopping experience that little bit easier.
   
Our experts are also great with gifting. Picking out a thoughtful present for a new arrival. Choosing a birthday treat for a friend. Celebrating a family milestone. A little something, just because. Get creative building your own gift box with pieces from across our collections – our experts will be happy to provide guidance.
   
Try using our Live Expert Advice tool – or take a moment to draw some inspiration from our curated gift selection, where you can browse gifts for special occasions, find a special treat for loved ones and explore our The Little White Compny collection for lovely baby presents.