Placing An Order

Browse and discover the products you like using the menu along the top of the screen. If you’re looking for something specific, use the search function in the top left corner of the screen to quickly locate your item. Choose the colour, size (if applicable) and number of items you want and click the "Add to Bag" button. You can then continue shopping until you are ready to pay. If you wish to view the products in your bag while you are shopping, click on "My Bag" in the top right corner of the page. When you have chosen all your items, click on the "Checkout" button and follow the simple instructions on screen to take you through our secure checkout process. If you have any difficulty placing your order online, please do not hesitate to contact us.

All you need to do is sign in to the My Account area of our website, go to the Address Book and add the address. Once you have saved the new address this will always be available to choose when you go through the Checkout process.

Yes you can. Simply call our helpful Customer Service team on 020 3758 9222 (Monday - Friday 8.00am to 6.00pm, Saturday 9am to 5pm, Sunday 10am to 4pm).

If the item you require is not available in store, our advisors can place an order for you in store and have it delivered to your home. Some items can also be delivered to the store for collection if this is more convenient. Please check when you place your order. Click here for a list of our Stores. Click here for a list of our International Stores.

If it is the first time you have placed an order with us there is no need to register your details if you are in a hurry. Click on 'Guest Checkout' and follow the instructions.

When you get time it is well worth setting up an account so that you can track your orders.

When you have placed an order online, you will immediately see your Order Summary. You will receive an order confirmation to your email address, followed by a dispatch email as soon as your order has left our warehouse.

You can track your order via My Account, or, if you don’t have a registered online account with us, using the order number we sent to your email address. Please note: tracking is only available 24 hours after you receive email confirmation that your order has been dispatched.

We do try to process all our orders as soon as possible after they have been placed so that you receive them quickly. We are sorry that in most circumstances it is not possible to cancel your order once you've placed it.

If you would like to add products to your order, please place a new order for these items If your order has already been dispatched or delivered, and you would like to return any items from your order, please follow our Returns procedure. You may return items by post, or you can return them to one of our stores. Unfortunately, we cannot offer exchanges for orders placed online. Please return your item/s and place a new order. There are some products which you cannot cancel and obtain a refund or exchange. Please see our Returns page for further details.

Please click here for our Terms and Conditions.