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Shipping & delivery information

free tracked shipping

FREE Standard Tracked Shipping

Standard shipping is free for all orders to the US mainland over $100.

free returns

FREE Returns

Returns from the US mainland are free within 30 business days.

View our returns policy
import taxes and duties

Import Taxes & Duties

We pay all import taxes and duties on your behalf for orders to the US mainland.

sales tax

Sales Tax

Sales tax for relevant US orders will be applied at checkout.

orders to canada

Orders To Canada

Please see our International page for information about orders to Canada.

Standard Tracked shipping to US mainland (up to 14 business days) – $9.95

• Free shipping on orders over $100
• $9.95 for orders under $100
• Orders will be delivered Monday–Friday (excluding national holidays)
• May require a signature
• We pay all duties on your behalf
• Easy to track – we will email you a link
• Alternatively, you can track your order through My Account

Express Tracked shipping to US mainland – TEMPORARILY UNAVAILABLE

• Orders placed before midnight (EST) Sunday–Thursday will be shipped the following day (excluding national holidays)
• Orders will be delivered Monday–Friday (excluding national holidays)
• May require a signature
• Gift wrapping is unavailable for this shipping method
• We pay all duties on your behalf
• Easy to track – we will email you a link
• Alternatively, you can track your order through My Account

Related content

Returns
International shipping
Track your order

Ways to get in touch

Contact us

Track Your Order

All orders to the US mainland will be shipped using a tracked service. You will receive a link via email to track your parcel.

If you have your order number, you can track your order here.

Products We Can't Deliver Overseas

Due to US regulations and as we ship from the UK, we unfortunately cannot sell certain products overseas.

These include furniture, mirrors, beanbags, large photo frames, some fragrance products, baby sleeping bags, some childrenswear, items exceeding H22”xW18”xD13” and some branded products.

International Shipping

You can find details about shipping abroad on our International shipping page.

Sales Tax & Customer Fees

When shipping to a mainland US address, The White Company will pay for any import duty levied against your order.

We are required by law to charge sales tax. Relevant sales taxes, if any, will be applied at checkout. Tax charges are based on state and local tax laws and tax rates. The amount of sales tax you will be charged will be made clear during the checkout process, after you have entered your shipping details, but before you are asked to enter your payment details. For more information on sales tax, please see our payment page. We want your order to get to you as smoothly and quickly as possible. If you are placing an order of over $2,500, please call our helpful Customer Service team on 1-886-846-8333 (Monday to Friday, 7am–11pm EST), who will be happy to help ensure your order gets placed and processed efficiently.

Special Locations

Packages destined for non-continental US locations (Alaska, Hawaii, Puerto Rico, the Virgin Islands, and Guam) may take slightly longer to ship due to their remote geographic location. We will always try to get your order to you as soon as possible; however, please allow 4–5 weeks for shipping to these areas.