The UK is exiting the European Union on 1st January 2021. While we manage the transition period, there will be some temporary changes to some dispatch and delivery processes for our international customers. Find details of all the changes below, and please contact our friendly Customer Service team if you have any further questions.
Order dispatch
To ensure orders from EU customers arrive in the receiving country without delays and with the correct customs paperwork, we will suspend the dispatch of international orders for 11 days, from 12am on Tuesday 22nd December to Saturday 2nd January. During this time, you can still place online orders with us, and they will be dispatched from our UK Distribution Centre from 3rd January onwards. You will receive an email confirming when your order has been dispatched.
We anticipate that there may be some delays in orders being received in EU countries as the new systems and processes are established. If your order is delayed for any reason, our carrier will contact you to confirm the delay and new estimated delivery time.
Customs & duty
From 1st January 2021, orders from EU countries with an order value over €150 will be subject to import duty. The White Company pays all import taxes and duties on your behalf. In the rare event that these charges are passed on to you, please contact us with proof of payment and we will reimburse you. In addition, our carriers will complete all necessary customs paperwork to ensure there are minimal delays with orders from EU countries.
Returning your item
From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £135. The White Company pays all import taxes and duties on your behalf. Please contact the customer services team with proof of payment of duty and VAT and we will reimburse you. EU customers will continue to be responsible for paying carrier costs as per the existing return process.
Order dispatch
To ensure orders arrive with the correct customs paperwork, we will suspend the disptach of orders to Northern Ireland for 11 days, from 12am on Tuesday 22nd December to Saturday 2nd January. During this time, you can still place online orders with us, and they will be dispatched from our UK Distribution Centre from 3rd January onwards. You will receive an email confirming when your order has been dispatched.
We anticipate that there may be some delays in orders being received in Northern Ireland as the new systems and processes are established. If your order is delayed for any reason, our carrier will contact you to confirm the delay and new estimated delivery time.
Order dispatch
When the UK exits the European Union on 1st January 2021, our trading terms with the rest of the world will also change. To ensure orders arrive in the receiving country without delays and with the correct customs paperwork, we will suspend the dispatch of international orders for 11 days, from 12am on Tuesday 22nd December to Saturday 2nd January. During this time, you can still place online orders with us, and they will be dispatched from our UK Distribution Centre from 3rd January onwards. You will receive an email confirming when your order has been dispatched.
If you have a query about an order or an issue that needs resolving, please see our Contact Us page, where you can find more information and speak to dedicated advisors in our Contact Centre.
